Shipping policy

At Lene's Pralines, we are committed to delivering your delectable pralines in a timely and efficient manner. Our shipping policy is designed to ensure a smooth and satisfactory delivery experience for our valued customers. Please read the following details regarding our shipping process:

1. Processing Time:
- Upon receiving your order, we will begin processing it within 3-5 business days. This time allows us to carefully prepare your pralines and package them with the utmost care.

2. Shipping Method:
- We use reliable and reputable shipping carriers to deliver your pralines. The shipping method may vary depending on your location and the most efficient carrier available at the time of shipping.

3. Estimated Delivery Time:
- Our standard shipping option typically takes 3-5 business days for delivery after the processing period. Please note that this estimate applies to orders within the continental United States. International shipping may take longer, depending on the destination.

4. Shipment Tracking:
- For your convenience, we provide shipment tracking for all orders. Once your pralines are shipped, you will receive a tracking number via email, allowing you to monitor the delivery status of your package.

5. Shipping Rates:
- Shipping rates are calculated based on the total weight of your order and the destination. The exact shipping cost will be displayed at the checkout before you make your payment.

6. Address Accuracy:
- To ensure a successful delivery, please provide accurate and complete shipping information at the time of purchase. We will not be responsible for delivery delays or failures resulting from incorrect or incomplete address details.

7. Delivery Exceptions:
- While we strive to deliver within the estimated timeframe, please note that unforeseen circumstances such as extreme weather conditions or other external factors may affect delivery times. In such cases, we will work closely with the shipping carrier to resolve any issues promptly.

8. International Shipping:
- For international orders, delivery times may vary significantly based on the destination country's customs and import regulations. Customers are responsible for any applicable customs duties, taxes, or fees.

9. Multiple Shipments:
- If your order includes multiple items or praline gift sets, they may be shipped separately to ensure the fastest delivery possible. You will receive individual tracking numbers for each shipment.

If you have any questions or concerns regarding our shipping policy or the status of your order, please do not hesitate to contact us at lenespralines@gmail.com. We value your satisfaction and will gladly assist you with any shipping-related inquiries.

Thank you for choosing Lene's Pralines. We appreciate your business and hope you enjoy our delightful pralines!

Sincerely,
Cydnie Lene'
Lene's Pralines
Customer Satisfaction Team